Palliative Care Manager (LMSW)

We are seeking a dedicated and passionate Palliative Care Manager to lead the development of a new palliative care program in Grand Rapids, MI and surrounding areas. This role provides a unique opportunity to shape a program that will have a significant impact on patients and their families facing serious illnesses. As a vital part of our mission-driven team, you will guide innovative care models while remaining deeply engaged in the essential work of supporting individuals and families during challenging times.

Key Responsibilities:

• Lead all program startup activities, including the design of workflows, policies, and operational structures.
• Manage the program budget and ensure financial performance.
• Supervise and support palliative care staff in collaboration with the Medical Director.
• Oversee compliance with Medicare, Medicaid, commercial payers, and accreditation standards.
• Support provider credentialing and payer contracting processes.
• Ensure efficient scheduling, referrals, documentation, and care transitions.
• Drive program growth, customer service excellence, and performance improvement initiatives.
• Provide social work services during startup and as required.
• Participate in manager on-call rotation for hospice services.

Qualifications:

• Master’s degree in social work required.
• Preferred experience in hospice or palliative care leadership roles.
• Prior program development experience is a plus.
• Experience with Electronic Medical Records and Microsoft Office applications required.
• Strong interpersonal, communication, and leadership skills, with a demonstrated ability to collaborate across disciplines and guide teams through growth and change.

Benefits:

• Competitive salary.
• Mileage reimbursement at the federal rate.
• Generous Paid Time Off (PTO) package.
• 403(b) retirement plan with employer match.
• Medical, Dental, and Vision coverage starting on Day One.
• Employer-paid Life and Short-Term Disability Insurance.
• Self-care coaching and Employee Assistance Program.
• Technology provided as needed (laptop/iPad, cell phone).

Shift Information:

Typically Monday to Friday, 8:30 AM to 5:00 PM, with participation in the manager on-call rotation for hospice operations as required.

Minimum Years of Experience:

3 years required.