Call Center Representative

Job Description

We are seeking a skilled Call Center Representative to join our team in a pharmacy-based call center. In this role, you will handle both inbound and outbound calls regarding various patient-related issues, including missing addresses, credit card payment issues, and health insurance inquiries.

Key Responsibilities

• Provide excellent customer service while communicating with patients.
• Manage a high volume of calls efficiently and effectively.
• Troubleshoot and resolve issues related to pharmacy services.
• Document call details and maintain accurate records.

Schedule

The working schedule is Monday through Friday from 8:30 AM to 5:00 PM. New employee orientation will take place on Monday and Tuesday at the main campus, and it is mandatory for new hires to attend. Candidates should limit any requests for time off in January, as full weeks off during this month cannot be accommodated.

Qualifications

• Minimum of 1 year of experience in a call center environment.
• Exceptional communication skills and adherence to call etiquette.
• Comfortable speaking with patients and managing inquiries with professionalism.
• Experience in a healthcare-related call center (preferred), such as health insurance or Medicaid.
• High school diploma or GED is required.
• New graduates are not eligible for this position.

Additional Information

This is a smoke-free facility. Candidates are allowed up to two cancellations per month, provided they give a minimum of two hours’ notice. Payroll is processed biweekly.