Call Center Representative

Job Description

An opportunity is available for a Call Center Representative to work in a pharmacy-based call center specializing in mail-order services. This role involves managing inbound and outbound calls to assist patients with various inquiries.

Key Responsibilities

• Handle calls related to missing addresses, credit card payment issues, health insurance questions, and other patient concerns.
• Manage a high volume of calls with professionalism and efficiency.
• Ensure clear and effective communication with patients to provide solutions and support.

Work Schedule

This position is scheduled from Monday to Friday, with hours from 8:30 AM to 5:00 PM. Prospective candidates should have limited requests for time off in January, as full weeks off cannot be accommodated.

Qualifications

• A minimum of 1 year of experience in a call center, with a focus on call etiquette and communication skills.
• Comfort and experience speaking with patients.
• Previous experience in a healthcare-related call center is preferred, such as with health insurance or Medicaid.
• High school diploma or GED is required.
• New graduates will not be considered for this position.

Additional Information

• This is a smoke-free work environment.
• Contractors have no obligations to work during holidays.
• Cancellations are limited to two per month, with at least two hours’ notice required.

Interested candidates should be prepared to complete credentialing requirements one week prior to the start date.